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Resume : 20165 Shortlist  |   |  Print

Senior ICT Manager

Infrastructure and Enterprise Architect & Manager Program/Project Manager ICT Consultant Senior ICT Manager Citrix & Wintel Environments

Work Preferences

Desired Salary
650 - 900 per day  
Availability
Immediately  
Desired Job Type
Any Type  
Can Travel for Work
Moderately  
Highest Education Level
Bachelor Degree  
Current Location
Sydney  
Willing to relocate?
No
Residency / Visa
Authorised to work in Australia

Skills and Experience

Category Yrs. Exp. Until
Consulting Senior Consultant 6 2007  
Executive CIO 5 2007  
Management IT Manager 9 2007  
Project Project Manager 14 2007  
Software Development Development Manager 4 2007  
Software Packages Architect 6 2007  
Storage Architect 6 2007  
Systems Architect 9 2007  

Employment History

Job Title
Senior ICT Consultant, Project Manager, Architect
Industry
Computing - Consulting / Professional Services
03/2007 to Current

CAREER SUMMARY

Senior ICT Consultant able to use broad and in-depth technical expertise and practical experience of working within growing businesses to improve mission-critical systems. Has strong project management and budgetary skills, excellent architectural knowledge, and works well with both ICT staff and non-ICT managers. Over fourteen years experience of designing, managing and supporting IT&T operations and environments in UK and Australia as Microsoft and Citrix senior engineer, project manager, infrastructure architect and manager, business analyst, enterprise applications architect, business systems manager and senior ICT manager in Microsoft/ Wintel/ Citrix environments with between 450 and 5,000 users and budgets in excess of AU$5million. Currently seeking a Project Management or Infrastructure Architect or Enterprise Architect or Consulting or Senior ICT Management role.


EXPERIENCE OF INDUSTRIAL SECTORS

· Blue-Chip organizations including Anglian Water, Volvo Construction, Ford Motor Company, Grant Thornton Chartered Accountants and Communisis
· Power and Utilities organizations: Integral Energy, NSW and Anglian Water, UK
· Experience working in a pre- and post- sales environment: Glasser Whitley
· Distribution, Supply Chain, Logistics and Transport operations: Charles Tyrwhitt, The White Company, Lombok, British Gaskets, Surex International and Transco Logistics
· Other Industry sectors include Local Government, Manufacturing, Distribution, Pre-Press and Print, Business Education, Charity Management, Accounting, Legal and Medical Practice, ICT Consultancy, ICT Managed Service Provision and ICT Facilities Management in both the UK and Australia.

AREAS OF EXPERTISE

· Business Process analysis, management and re-engineering
· Enterprise and ICT Strategic Management
· Leadership and Team Management
· Project and Program Management
· ICT Operations
· Enterprise and Infrastructure Architecture Design and Build
· ICT Engineering
· ICT Governance

Job Title
Head of ICT, Program & Project Manager and Architect
Industry
Retail
11/2004 to 02/2007

THE WHITE COMPANY, UK – AU$166m turnover from multi-channel retail operations, including ECommerce and Business to Business sales
RESPONSIBILITIES
· Responsible for all IT&T architecture, projects, delivery, infrastructure, systems
· In-house software development (ERP, CRM, Operations, EPOS and ECommerce)
· IT CapEx (AU$5.1million) and P&L budgets (AU$1.6million pa)
· Managing all IT&T suppliers (negotiated value for money contracts, including favorable software licensing contracts)
· Direct line management of 16 staff (developers, project managers, engineers)
· Acted as Project Manager for selected projects and trained, mentored and managed other Project Managers in the ICT team for the remaining projects

ACHIEVEMENTS  
· Devised ICT Strategy and three-year Road Map for ICT after thorough analyses of business processes, operations, warehousing and logistics
· Specified new systems requirements, then implemented multiple projects in the three-year Road Map
· Designed and built new IT&T enterprise architecture, n-tier infrastructure, systems, supporting services and management. This included storage, Layer 3 network switching, backup, disaster recovery & edge of network security, providing high reliability and much improved performance
· Negotiated better telephony and data communications tariffs, with improved bandwidth availability, reduced latency and better fail-over provision
· Moved warehouse operations from three small locations with manual systems to a 9,000sqm warehouse 150km from main site, including remote communications, VOIP, wireless networking, barcode and RFID solutions
· Developed warehouse management sub-systems to improve replenishment, picking, packing and onward dispatch
· Rebuilt server rooms with improved cable management, air conditioning and UPS to give reliability and create Disaster Recovery/Business Continuity facilities
· Developed 24/7 monitoring and alerting procedures for better incident response times, substantially reducing business interruption
· Improved performance and service availability by introducing weekly statistics and post-incident reviews to identify root causes and address them
· Performed Technical Lead role to implement thin client (Citrix and Terminal Services) technologies throughout the enterprise
· Brought the e-commerce website in-house with subsequent increase in direct sales from 22% to over 50% of turnover
· No downtime during the profit-critical Christmas season

Job Title
Senior ICT Consultant, Program & Project Manager and Architect
Industry
Retail
07/2005 to 12/2005

LOMBOK, UK - Rapidly growing importer, manufacturing, mail order, wholesale and multi-channel retail enterprise with turnover of over AU$25m
RESPONSIBILITIES
· Responsible for designing and program planning for all IT&T architecture, delivery, infrastructure, systems and software development including ERP, CRM, Operations, EPOS and ECommerce applications

ACHIEVEMENTS  
· Designed new ICT enterprise architecture, n-tier infrastructure, systems supporting services and management providing extremely high reliability and availability
· Completed analyses of business processes, operations, warehousing and logistics and specified new systems requirements, devised ICT strategy and three-year Road Map
· Evaluated third party integrated enterprise application solutions and their suppliers, then appointed key solutions supplier.
· Replaced diverse and rigid enterprise applications with a fully integrated system, based on Microsoft Dynamics Navision and SQL Server, giving reliable support for the business

Job Title
Head of IT & T, Program Manager and Architect
Industry
Retail
06/2003 to 10/2004

CHARLES TYRWHITT SHIRTS, UK  - AU$130m turnover from mail order, ECommerce and multi-channel retail activity in the UK, France, Germany & USA
RESPONSIBILITIES
· Responsibility for all IT&T architecture, projects, delivery, infrastructure, systems and in-house software development (ERP, CRM, Operations, EPOS and ECommerce applications)
· IT CapEx (AU$4.5million) and P&L budgets (AU$1.5million)
· Managing all IT&T suppliers (negotiated value for money contracts, including favorable software licensing contracts)
· Direct line management of 14 staff (developers, project managers, engineers) and 4 reports
· Acted as Project Manager for selected projects and trained, mentored and managed other Project Managers in the ICT team for the remaining projects

ACHIEVEMENTS  
· Devised ICT Strategy and three-year Road Map for ICT after thorough analyses of business processes, operations, warehousing and logistics
· Delivered ICT projects and ICT applications and infrastructure on or ahead of time, and on budget
· Overhauled infrastructure and network, which were not coping with the requirements of a growing business, turning service delivery from business interrupting & impeding to highly reliable and available
· Set up in-house software development teams dealing with core ERP and CRM applications and their integration
· Created and managed e-commerce team to create and launch a successful new website with subsequent increase in direct sales from 18% to over 50% of turnover
· Overall, a similar role, with responsibilities and achievements analogous to The White Company (above)

Job Title
Head of Consultancy, Engineering and Professional Services
Industry
Computing - Consulting / Professional Services
04/2002 to 05/2003
Glasser-Whitley, UK
Head of Consultancy, Engineering and Professional Services, responsible for the creation, direction, mentoring, training and management of the Professional Services Team of 11 architects, developers, engineers and project managers to provide the successful coherent ICT delivery of Pre- and Post- sales ICT projects to clients.

 

Job Title
Senior Consultant
Industry
Computing - Consulting / Professional Services
08/2001 to 03/2002
Computer Sciences Corporation at Anglian Water, UK
Senior Consultant in the Citrix Project team, responsible for laboratory testing, user acceptance testing, certifying, packaging, managing release and deploying mission critical applications and for documenting the testing to release cycle for 120 applications in a new 5000 user Citrix/Windows 2000 environment containing 72 Citrix servers and 50 Microsoft Windows servers, all hosted in a remote Data Centre with 35 sites on WAN; total project budget £10 million (AU$ 25 million).
Job Title
Head of Architectural and Engineering Services
Industry
Computing - Consulting / Professional Services
06/2000 to 07/2001
Infinity International, Sydney, Australia
Head of Architectural and Engineering Services, responsible for the selection, direction and management of the services teams (25 staff); the successful delivery of Pre- and Post- sales projects and the design, build and day to day running and performance of outsourced managed services in Sydney, Melbourne, Adelaide, Perth and the Gold Coast.
Job Title
ICT Architect and Project Manager
Industry
Government / Public Sector
05/1998 to 05/2000
1998 - 2000  Sevenoaks District Council, UK
ICT Architect and Project Manager, responsible for upgrading to Y2K compliance and Citrix-based Standard Operating Environment all IT&T architecture, projects, delivery, infrastructure, networks and systems. Successfully researched, designed and built a 450 user, 1 million Euro (AU$ 1.4 million) new 3-tier infrastructure in a Microsoft/ Wintel/ Citrix/ HP Unix/ Linux environment with Dell & HP Intel CISC and RISC Servers, 3Com enterprise switches and routers for this local government organization.

1998 and before Various enterprises, UK
Successfully started, developed, and managed ICT Consultancy and Contracting business specialising in Unix, Novell and Windows NT Servers, Apple workstations and LAN and WAN infrastructures.

Qualifications

Completed Institution Degree / Qualification
1977 University of London BSc (Hons)  
1978 University of Lancaster PGCE  

Work Related Training & Certification

Completed Institution Training / Certification
2007 Citrix Presentation Server 4.5  
2002 Microsoft Active Directory Design  
2000 Australian Computer Society IT Manager status