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Project Manager

Prince2 and PMP certified Project Manager – with 10+ experience infra and software development experience in ASD Security, Identity Management, EUC, roll outs, Data and Voice Networks, Unified Communication, Servers Systems, Virtualization, Vendor Management, Policies and Processes, Leadership, Communication and Presentation Skills. Varied and extensive experience in IT Managed Services industry and in-house IT Services across diverse markets and industries.

Work Preferences

Desired Salary
100,000 - 150,000 per year  
Availability
Immediately  
Desired Job Type
Full Time  
Can Travel for Work
Moderately  
Highest Education Level
Masters  
Current Location
Sydney  
Relocation
Will Consider Relocation to;
 
Brisbane
ACT
Coffs Harbour
Dubbo
Gold Coast
NSW Central Coast
NSW Other
Residency / Visa
Authorised to work in Australia

Skills and Experience

Category Yrs. Exp. Until
Network Manager 4 2009  
Operations Service Delivery Manager 2 2011  
Project Project Manager 12 2016  

Employment History

Job Title
Project Manager
Industry
Computing - Consulting / Professional Services
11/2011 to 12/2014

Key Responsibilities:

  • Managed data network and voice projects nationally and across APAC region.
  • Managed globally diverse teams based in USA, Europe, India, Singapore and onsite.
  • Managed high profile Cisco cube router and Aastra PBX implementation for Procter and Gamble’s largest sites across the region in Philippines, Singapore and China. Scope included transforming PBX and On-Net call system, integrate Lync PE, DECT, One Phone, On Net calling, analog and digital phones.
  • Managed full cycle of transforming voice and data infrastructure to IP based system at 24 sites across the region.
  • Technologies included Cisco routers and switches, riverbed WAN accelerator, Aastra PBX, Avaya PBX, Cisco Call Manager and One Messaging Voice Mail System.
  • Statement of work development, scope control, schedule planning and management, milestone delivery, tracking and reporting, cost management, vendor management, stakeholders management, risk evaluations, control and mitigation, negotiation and adhering to SLAs and KPIs
  • Owner of processes’ development and management.

Achievements:

  • Recepient of highest customer satisfaction score against standard HP CSAT measures and was chosen for “Spotlight of Excellence” and “Employee of the Month” award.
  • Successfully completed projects’ deliverables within time and budget, contributed to HP revenue in excess of $3M.
  • Developed processes and templates for customer liaison, presentation, reporting and accountability to a range of key stakeholders.
  • Managed and led specialist delivery team of project engineers,executives, vendors and telecommunication carriers at diverse locations and cultures.

Job Title
Network Services Delivery/Projects Lead (Asia Pacific Region)
Industry
Computing - Consulting / Professional Services
01/2009 to 10/2011

Key Responsibilities:

  • Managed several projects, including transition of Global Network Site Services, Enhanced Network Site Services, Network Site Integrator, Mobility projects, eBond application development for case management, and development if Web Based Trainings.
  • Development of Statement of Works, project financials, T minus scheduling, change management and reporting.
  • Delivery of contractual network services covering incidents, major changes,  and regular move adds and changes (MAC).
  • Managing large amount of Resource Requests (RR) from client  – analysing and agreeing on scope, allocating resources, service delivery and closing.
  • Managing SLAs for incidents, MACs and RRs.
  • Staff development, mentoring, creation and delivery of trainings.
  • Vendor management.

Achievements:

  • Achieved top performance rating of “Significantly Exceeding Expectations” from HP.
  • Achieved highest customer score among Asia, North America, Europe and Latin America regions according to standard HP CSAT measures.
  • Handled around 200 RRs, contributing significant revenue for HP in excess to contractual obligations.
  • Met SLAs in the range of 98% to 100% compared to contractual requirements of 90%, by effectively developing processes, one pagers, communications and trainings.
  • Decreased the number of incidents by proactively identifying and pursuing problem resolutions, and site infrastructure clean ups.
  • Managed globally diverse team of engineers, executives, vendors and telecommunication carriers at diverse locations and cultures. 
Job Title
Network and Communications Manager
Industry
Computing - Consulting / Professional Services
10/2005 to 01/2009

Key Responsibilities:

  • Manager and technology owner for all data and voice network services (LAN, WAN,Wireless LAN, PABX, VoIP, Video Conferencing, and PBX) for 17 Procter &Gamble sites in Australia and New Zealand region.
  • Worked on more than 25 projects. The two largest projects involved designing,specifying, and implementation of LAN/WAN for two greenfield sites at Melbourne Sales Office and Sydney Mega Distribution Centre. Other projects included,migration to MPLS network, relocation and consolidation of call centres, Sydney General Office expansion, remediation of cisco routers and switches, design,installation and configuration of network infrastructure for new sites, office relocations, service upgrades for network, PBX and Wireless LAN, Disaster Recovery, and setting up voice services for contact centre.
  • Worked on Statement of Works (SOW), Operational Level Requirements(OLR), General Service Requests (GSR), and change management processes.
  • Hands on technical work on Cisco routers, switches, wireless Access Points and Ericsson PBX.
  • Vendor management
  • Telecommunication carrier management.
  • Network and Voice fault management/resolution, service improvements, increase availability, and documenting processes.

Achievements:

  • Completed major migration of Frame Relay and ATM network to MPLS network across multiple sites.
  • Met SLA in the range of 98% to 100%.
  • Worked proactively in identifying and removing root cause for CRC errors, Sydney GO ATM error, provisioning of backup lines and console modems, correcting and updated LAN/WAN diagrams, patch panels.
  • Worked hands on to technical jobs on Cisco routes and switches and Ericsson PBX saving revenue and time for resolutions.
  • Negotiated mobile plans for approximately 300 users  and migration of 1800 numbers  with Optus.
Job Title
Project Manager
Industry
Government / Public Sector
05/2015 to 11/2016

Key Responsibilities:

  • Manage multiple IT infrastructure and Software Development projects concurrently.
  • Last managed projects: (1) End User Computing Transformation including windows 10 and Office 365 rollout, and (2) Extension of Identity Management including Single Sign On (3) Development of web services for financial management system
  • Completed projects: (1) Development and Implementation of Identity and Access Management software system using Microsoft Identity Management (MIM) with integration to Active Directory, Share Point, SQL, MS Exchange, Aurion HR, CRM, Financial management System, EAP, Training System and Azure AD, (2) Implementation of top 4 ASD Security mandatory controls, (3) Rollout of Virtual Desktop Infrastructure (VDI) using Citrix technology, (4) WAN upgrade at 11 sites including bandwidth upgrade, access tails upgrade, replacement of routers and transforming to IPVPN2, (5) Implementation of Wi Fi and ADSL at 9 CASA sites, (6) Voice Services contract with AAPT, (7) Implementation of Electronic Board Papers’ Software as a Service (SaaS).
  • Preparing and controlling Business Case, Project plans, Change Management, Stakeholders management, Risk management, Quality management, budget management, communication management, procurement management, monitoring and control.
  • Form, manage and lead project team.
  • Contract management, contract reviews and contribute in tender preparations.
  • Requirements’ collection, elicitation and analysis
  • Vendor Management. Have managed Unify, Fujitsu, TPG-AAPT, Diligent, BAE and TechOne
  • Work with internal and external stakeholders e.g. Project Board, Executives up to CIO level, Project Sponsor, End Users, Project team, Airports’ Management related to CASA offices’ network and building infrastructure fittings.

Achievements:

·        Completed implementation of allprojects within budget and mostly within schedule. I drove the project team toachieve on time outcome.

·        Successfully managed several vendorsand internal business stakeholders to keep control on scope and budget. Thisresulted in minimising number of variation and keeping cost within budget.

·        Successfully learnt technologies suchas Share Point, CRM workflows, Microsoft Identity Management system

·        Successfully conducted workshops withbusiness and technical stakeholders for requirement elicitation.

·        Contributed in adhering to Prince 2Project Management Methodology. I contributed in creating Project Governance structureand several project artefacts such as Product Breakdown Structure, changecontrol template, readiness checklists etc.

·        I have been recognised as strongerdriver and a high achiever Project Manager by CASA. 

Qualifications

Completed Institution Degree / Qualification
2005 Macquarie University M.Sc Information Technology  

Work Related Training & Certification

Completed Institution Training / Certification
2011 Project Management Institute PMP  
2004 Exin ITIL  
2016 Prince2 Practitioner IXL